FAQs


Shipping

  • Where do you ship?

    For now, we only ship within the US including Alaska and Hawaii. We’re working on venturing out soon!

  • How long will it take to receive my order?

    We want to get your order right so give us up to 48 hours to pack your order. It should take between 2-5 business days to receive your order with standard ground shipping.

  • I’m not seeing my packaging, but it’s shown as delivered.

    Slide into our inbox at hello@tabiandco.com within 7 business days of the delivery date so we can do some investigating. After this timeframe, we can not replace or refund your order items.

Orders

  • Can I cancel my order?

    We got you. Reach out to us within 24 hours of placing the order at hello@tabiandco.com.

  • So, what if I put the wrong address?

    We all make mistakes. Shoot us an email at hello@tabiandco.com within an hour after placing your order so we can update your deets. 

  • Can I track my order?

    Yes! As soon as we’ve packed your order, we’ll slide into your inbox with a tracking number.


Returns/Exchanges

  • Return Policy

    So your order is not what you expected, which is the absolute worst. No worries, you can return them within 30 days of the delivery date. Disclaimer! If the products have signs of wear or damage, we can’t issue a refund. When returning your order, please send them back in their original packaging. Let’s give back to Mother Nature!

  • Can I exchange my order?

    Unfortunately, we’re not cool enough to process exchanges yet.

  • Are sales items final?

    Yes! If items are listed on the sales page, they can’t be returned or exchanged.

  • Returning a gift?

    We only provide store credit. Shoot us an email at hello@tabiandco.com to begin the return process.

  • How long does it take to process a return?

    Once we receive and approve your item(s), we’ll send an email refunding your order. It can take up to 5-10 business days to process and receive your funds. If you run into any issues, contact us at hello@tabiandco.com.


Gifts

  • Gift Cards

    Discounts and sales can not be applied when purchasing a gift card. They’re also non-refundable.

Payment

  • What payment methods do you accept?

    Credit and debit cards, Paypal, Venmo, Apple Pay

Product + Jewelry Care 

  • Sterling Silver, 14K Gold-Filled, and 18K Gold-Filled

  • Sterling silver is a composition of 92.5% pure silver and 7.5% other metals. It’s carefully crafted to enhance the durability and strength of the silver while preserving its natural beauty. The addition of metals ensures that the jewelry maintains its shape, withstands daily wear, and resists scratches or dents. With proper care, it can last a lifetime.

  • Gold-filled jewelry is a luxurious and cost-effective alternative to solid gold. It consists of a thick layer of real gold bonded to a base metal. The thick layer of gold ensures a lasting and durable finish allowing it to last through all your style evolutions.

  • It just means that our products don’t contain irritating alloy metals like nickel, cadmium, or lead.

  • Water-resistant means that our jewelry is designed to handle everyday activities like washing your hands or getting caught in the rain without water-related damage like tarnishing or losing its shine. However, we recommend removing your jewelry when swimming or showering to prevent getting damaged over time.

    Waterproof means that our sterling silver jewelry is safe and durable for daily wear and water activities without worry of damage.

    *However, when not being worn, sterling silver does tarnish when exposed to air over a period of time. Be sure to store your worn jewelry in a pouch for additional protection or in an air-tight jewelry case.

  • After the use of creams or chemicals, rinse with water to remove its reminisce. Use a polishing cloth to maintain its shine and longevity.

  • To clean your jewelry, rub the cloth gently on the surface of the piece to remove any residue. It is normal for the cloth to have dark stains as it indicates that it is effectively removing dirt and oils from your pieces. This will help your jewelry to regain its shine and look brand new.

  • There are a couple of ways to find your perfect fit.

    a) Use a string or a strip of paper, and wrap it around your finger. Then, use a ruler to measure your string or paper for your closest size using the chart.

    b) Using a ring you already have that fits comfortably, measure its diameter and use the chart to find your size.